✦ 925 Sterling Silver · Tarnish-Resistant · Free U.S. Shipping · Personalized Just for You
At EnosJewelry, our custom pieces can be personalized directly on the product page. We also provide a live preview of your engraving before purchase.
Simply select your preferred font, enter your text, and our system will automatically generate a preview image.
Please note that each custom jewelry piece is individually designed by our team to best fit your text onto the item.
Please contact us as soon as possible if you need to update your order.
If your personalized order has not yet been started, we can update it for you.
If the order has already been completed, unfortunately we are unable to make changes.
Please double-check your spelling and font selection before placing your order to avoid mistakes.
If you need to cancel or modify your order, please contact us within 3 hours of placing it.
We will do our best to accommodate your request. However, we reserve the right to refuse or cancel any order.
If your order has already been shipped, we are unable to cancel or modify it.
Our workshop operates quickly, so even within 3 hours, orders may already be processed and cannot be changed.
All personalized items are made to order, including assembly, engraving, polishing, plating, and packaging.
Production typically takes 1–2 business days before shipping.
This timeframe may vary during holidays or busy periods, and we will notify you if there are delays.
Once your order is completed, it will be handed over to our shipping carriers.
If you need your order sooner, please contact us and we will do our best to speed up production (additional charges may apply).
Proper care is essential to maintain the beauty and durability of your jewelry.
Avoid exposure to chemicals, moisture, and perfumes. Store your jewelry in a dry place when not in use.
Following proper care guidelines will help your jewelry stay in excellent condition for years.
We’re sorry to hear that your jewelry has been damaged or tarnished.
If your item is damaged, please contact our support team as soon as possible. We will guide you through the next steps, which may include repair or replacement.
If your jewelry has tarnished due to external factors such as chemicals or moisture, proper cleaning and care may restore its shine.
Gold Filled is an affordable alternative to solid gold.
It consists of a thick layer of gold pressure-bonded to another metal.
Unlike gold plating, Gold Filled contains significantly more gold, making it more durable and resistant to tarnishing.
It does not easily flake, fade, or change color with proper use.
We are available 6 days a week, Monday to Saturday.
All messages are answered as quickly as possible in the order they are received.
You can contact us via our contact form or email.
We accept returns within 30 days.
Return shipping costs may be deducted unless covered by the customer.
Items must be returned within 7 days after approval, otherwise the return will expire.
If an order is marked as delivered by the carrier and shipped to the correct address, refunds may not be issued unless the item is recovered.
All personalized and engraved items are final sale.
Due to their custom nature, they cannot be returned or refunded unless there is a production error.
These items are final sale due to hygiene reasons.
Once issued, exchanges or store credit cannot be converted into refunds.
To start a return or exchange, please follow the instructions on our returns page.
Feel free to contact EnosJewelry for assistance. Our support team is always ready to help you.